A scenario-based e-learning experience built in Articulate Storyline 360, set within an isometric airport terminal and designed to develop frontline communication and problem-solving skills under time pressure.

Learners play an airport agent helping Timmy, an anxious young passenger, navigate three escalating problems before his flight departs- a ticketing discrepancy, an overweight bag, and a declined card- making service-focused choices at three key decision points.

Live HUD bars for time, energy and satisfaction provide real-time feedback on the cumulative impact of each choice, turning the trade-offs of frontline customer service into an immediate, visible experience.